General conditions

We ship to the following countries:

Denmark, Norway, Sweden, Finland, Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Estonia, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Czech Republic.

Shipping details

Shipping to Denmark
FREE delivery on all orders regardless of price.

Shipping to Norway
FREE delivery on orders worth 1.500 NOK or more.
On orders worth less than 1.500 NOK we charge 150 NOK for shipping.

Shipping to Sweden
FREE delivery on orders worth 1.500 SEK or more.
On orders worth less than 1.500 SEK we charge 150 SEK for shipping.

Shipping to countries in the Eurozone.
For countries in the Eurozone including: Finland, Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Estonia, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Czech Republic.
FREE delivery on orders worth 150 EUR or more.
On orders worth less than 150 EUR we charge 15 EUR for shipping.

skagerak.dk
Nordvestvej 31
9000 Aalborg, Denmark
CVR: 28855990

Want to make a purchase?

When placing an order on skagerak.dk an order confirmation will immediately appear on your screen including your order number, name, address and delivery address. You will also receive an order confirmation via email. We recommend that you save this.

Payment

At skagerak.dk you can pay with Dankort, Visa/Dankort, Mastercard, Maestro and Visa Electron.

Security

Your privacy is important to us. This is why our payment solution is based on SSL standards which means that the information you provide us with during payment is protected by encryption. Read our privacy policy here.

Delivery

We deliver free of charge to the countries listed above. Your goods will be shipped and delivered safely and you will not be charged before we ship your goods from our warehouse. Once we ship your goods, you will receive a Track and Trace number via e-mail. We ship with GLS in Denmark and UPS abroad. Selected goods will be shipped with Danske Fragtmænd in Denmark and Dachser abroad – depending on size and fragility.

We recommend that you are present upon delivery. If you are not present upon delivery, your goods will be delivered in front of the residence which you have required. Please note that when the goods are delivered they are in your custody.

To avoid damage during shipment all furniture are carefully wrapped. Some furniture are ready-to-assemble. In that case, instructions will be included.

Time of delivery

Denmark: Delivery within 1-2 working days
Abroad: Delivery within 2-5 working days

Want to make a return?

In accordance with the EU Directive on Consumer Rights you have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you don´t make the return within 14 days after receiving your goods.

You have to pay for the return costs and you are responsible for the goods until we receive them. If an item is broken or lost during shipment, you can be held responsible. In that case it is your own responsibility to document the return.

Please note that the right of withdrawal is annulled if you use the product in a way that reduces the sales value. The goods must be returned unused and in the same condition as they were upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.

3 steps to make a return

1: Please contact customer service at info@skagerak.dk or +45 99525200 to let us know that you want to make a return. Office hours: Mon. to Thurs. 9 am - 12 am and 12.30 pm - 4 pm. Fri. 9 am - 12 am and 12.30 pm - 3.30 pm.

2: You will receive an email with your return number

3: Please return your goods to our warehouse:

Skagerak A/S
Slåenvej 1, Port 1
8930 Randers NØ

If we receive the goods in right conditions – as described above – you will receive the refund within 14 days after letting us know about your wish to return, under the conditions that we have received the goods from you. Please note that we will not make any refund before we have received your goods.

Bought your product from another retailer?
If you have purchased a Skagerak product at one of our retailers and want to make a return or complaint, please contact the retailer listed in your order confirmation. Make sure to have your order confirmation ready.

Complaints? (we are ready to help you!)

Please contact our customer service at info@skagerak.dk or +45 99525200. Office hours: Mon. to Thurs. 9 am - 12 am and 12.30 pm - 4 pm. Fri. 9 am - 12 am and 12.30 pm - 3.30 pm.

All Skagerak accessories are covered by a two-year warranty. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

We reserve the right to repair any defects and faults within a reasonable time-frame. If a repair is not possible or feasible, we will deliver a new product upon receiving the damaged one. If neither repair nor replacement is possible, you will receive a refund equal to the price of the product when you acquired it.

We offer up to 5-year guarantee on our furniture. The guarantee does not cover damage caused by negligence or default. For minor claims or defects a repair or replacement of spare parts will be done. Skagerak may also suggest credit note compensation.

For items that have exceeded the guarantee period, we offer repair and/or spare parts at a reasonable rate. Items may only be returned for repair/replacement if a return number has been issued by our customer service.

Responsibility

Skagerak cannot be held responsible for indirect losses and consequential damage. Furthermore we reserve the right to make price changes and shall not be held responsible for any typing and pricing errors on our website.

Letter of Compliance

The following deals with the suitability concerning food safety among the products listed below and are therefore not subjects for quality and complaint issues.
Letter of Compliance, Wood & Fabric
Letter of Compliance, Ceramic & Porcelain
Letter of Compliance, Stainless Steel