RIGHT OF WITHDRAWAL
Any purchases made between the 5th November 2020 and the 24th December 2020 may be returned until 31st January 2021. Please note that all returns must be declared before 31 January 2021.
Beyond this period you have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you don´t declare the withdrawal of your purchase within 14 days after receiving your goods.
You have to pay for the return costs. Expenses for returns may vary, depending on the products size. Please contact our customer service who will inform you about return expenses. You are responsible for the goods until we receive them and if an item is broken or lost during shipment, you can be held responsible. In that case it is your own responsibility to document the return.
Please note that the right of withdrawal is annulled if you use the product in a way that reduces the sales value. The goods must be returned unused and in the same condition as they were upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.
3 steps to make a return
1: Please contact customer service at firstname.lastname@example.org or +45 99525200 to let us know that you want to make a return. Office hours: Mon. to Thurs. 9 am - 12 am and 12.30 pm - 4 pm. Fri. 9 am - 12 am and 12.30 pm - 3.30 pm.
2: You will receive an email with your return number
3: Please return your goods to our warehouse:
Slåenvej 1, Port 1
8930 Randers NØ
If you exercise your right to withdraw from the purchase - as describes above – you will receive the refund within 14 days after letting us know about your wish to return. We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
You cannot withdraw you order by refusing receipt of the delivery or refrain from collecting it at a pick up point without notifying us about your return. You can use Danish law's standard return form but it is not mandatory to use.