Want to make a return?
In accordance with the EU Directive on Consumer Rights you have the right to make a return within 14 days after receiving your goods, for any reason and with no justification. Please note that you will lose your right of return if you don´t make the return within 14 days after receiving your goods.
You have to pay for the return costs and you are responsible for the goods until we receive them. If an item is broken or lost during shipment, you can be held responsible. In that case it is your own responsibility to document the return.
Please note that the right of withdrawal is annulled if you use the product in a way that reduces the sales value. The goods must be returned unused and in the same condition as they were upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.
3 steps to make a return
1: Please contact customer service at firstname.lastname@example.org or +45 99525200 to let us know that you want to make a return. Office hours: Mon. to Thurs. 8am-4pm /Fri. 8am-3.30pm.
2: You will receive an email with your return number
3: Please return your goods to our warehouse:
Slåenvej 1, Port 1
8930 Randers NØ
If we receive the goods in right conditions – as described above – you will receive the refund within 14 days after letting us know about your wish to return, under the conditions that we have received the goods from you. Please note that we will not make any refund before we have received your goods.